However, I don't know from where she selected the images for upload to the kiosk. I walked her through a file size check on her end by asking her to go in her google photos folder where she downloaded them, and comparing the w x h dimensions and file size of the documents and everything checked out. I delivered the files using my google drive account. I suppose general printing kiosks on high street might not prepare to deal with those already customized images and so, sometimes we might have to communicate with them to avoid any surprise. When they were asked to print SOOC, I got nice output. This might had done something wired for the result. I was shocked, and after discussion, found out that their computer reprocessed every image, fit into their template for production. Since I knew the kiosk well (a semi pro printer), I was called that my outputs were short of the minimum required resolution for usable hard copies. As I was looking for 4D size output (4" x 3"), I resized every image to 1,200 x 900 for cropping, aspect ratio etc reason, i.e. For a while, exciting on learning ps and others, had once prepared a batch of output for printing. I had similar story in the early day of my digital photo life, when I print nearly nearly shot asI did during film era. You may need to make a print on your printer to show him that the image can be printed correctly and persuade him to get it printed at somewhere better than a print kiosk, or at least learn how to use the kiosk correctly.Įxcellent summary of many of the possibilities in play.Īs per your EXIF, there are good enough pixel (>300dpi) on every dimension for anice hard copy. You may also have to examine the files that he is actually putting into the print kiosk in case either he or you has accidentally downsized them, e.g. If it is pixelated, then either the print kiosk is doing something strange, or the client doesn't know about blurred backgrounds or he is trying to print from a thumbnail (as others have suggested). I think that first thing to do is look at one of the client's prints. Personally, I think that it is extremely unlikely that the print kiosk, unless it is catering to professionals, would use the PPI embedded in the EXIF data and, if it had, it would only have printed out a small part of the image (as already pointed by somebody else). However, as somebody has already pointed out, if the aspect ratio of the image file is 4x3 and the required print size is 10x8, it will either crop the image down the sides or print with white gaps at the top and bottom (or vice versa depending on the orientation). If the print kiosk is doing this, then there is no way that the print would look pixelated. 300ppi, and then send the file to its printer. What I would expect to happen would be for the printing kiosk to look at the image size in pixels, resize it to the PPI required by its printer (the printers "native resolution"), e.g. It is being printed at a printing kiosk so we can only guess at what it might be doing. In any case, perhaps the Printers and Printing Forum would be a more appropriate place for this issue. Without seeing the actual problematic jpeg, it is difficult to determine exactly why your client is getting pixelated prints. Of course, I am assuming there was no pixelation of the image data in the jpeg you originally sent to your client. If they are, then the pixelation of the prints is probably due to either user error by your client when they used the kiosk and/or a fault with the kiosk itself. Verify for yourself that the pixel dimensions are still as you sent them and that for an 8 x 10in print they should be at least 2400 x 3000px. I would ask your client to send back to you (email or whatever) any of the jpegs whose images are coming out pixelated when printed to ensure they are still as you sent them to your client. Your situation should be fairly easy to sort out. It is the actual pixel dimensions of the jpeg and the PPI setting you set when you set up the print job that determine the size of the print and to some extent its quality.įwiw, I typically print on my Epson at 360 PPI with a print quality setting of 1440 DPI in my printer driver (with or without exif data in the jpeg). Just to be clear, a jpeg can have no exif data and it is still printable.
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